About Our Products

What types of products do you offer?
At Jewetry.com, we offer a wide selection of high-quality rugs and Christmas trees. Our rugs come in various styles, sizes, and colors to suit any decor, and our Christmas trees range from traditional evergreen designs to modern, pre-lit options, perfect for creating a festive atmosphere in your home.

How do I choose the right rug for my space?
Choosing the right rug involves considering the size of your room, the style of your furniture, and your personal taste. We offer rugs that fit every type of room, whether you need something for your living room, bedroom, or hallway. Detailed measurements and descriptions are provided with each product to help you make the best choice.

What should I consider when selecting a Christmas tree?
When selecting a Christmas tree, consider the size of the space where you’ll display it, the type of lights you prefer (if any), and your preferred style, whether classic or contemporary. Our trees are easy to set up and are designed to last for many holiday seasons to come.

Shipping and Delivery

What are the shipping times and costs?
US Orders: Most items are prepared and ready to ship within 1-2 business days, and the shipping typically takes an additional 2-7 business days.
International Orders: Production times are similar to US orders, but shipping to Canada, the UK, and Australia usually takes 4-12 business days. Deliveries to Europe can take up to 16 working days, and other international locations can take up to 20 working days.

Where do you ship from?
Our products are crafted and shipped from our production centers in USA.

Will I receive a tracking number?
Yes, once your order is shipped, you’ll receive an email with a tracking number so you can monitor your package every step of the way.

Orders and Payments

What payment methods do you accept?
We accept all major credit and debit cards, including Visa, Mastercard, American Express, and PayPal.

Can I change or cancel my order?
If you need to change or cancel your order, please contact us as soon as possible at [email protected]. Orders canceled within 24 hours are subject to a small fee, and changes or cancellations after shipping the order may not be possible.

What if I receive the wrong product?
If you receive a product different from what you ordered, please contact us at [email protected], and we will send you the correct item free of charge.

Returns and Refunds

What is your return policy?
If you’re not satisfied with your purchase, you may return it in its original, unused condition within 30 days. Contact our customer service team at [email protected] for return instructions. Please note that return shipping costs are the customer’s responsibility, and items lost during return transit are non-refundable.

Customer Support

Why haven’t I received a response to my email?
During busy times, like holiday seasons, our response times may be delayed. We aim to respond to all inquiries within 2-3 business days. Please send only one email inquiry, as multiple emails may delay our response time further.